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About Franklin Health & Fitness

FHF & COVID-19

March 26, 2020

Our club was founded on the idea that Franklin Health and Fitness would be more than a gym: It would be a community. That promise has never been more important than it is today. 

Our doors may be closed, but we’re doing everything in our power to sustain our community in mission and in spirit until we can reopen. Franklin Health and Fitness intends to do what we can to serve our members while closely following the CDC recommendations and local leadership, as mandates do vary by location.

In the meantime, we’re creating at-home versions of your favorite FHF workouts with our Personal Trainers across our club and our sister clubs. These workouts are specifically created to use minimal or optional equipment so you can stay active at home. You can find these On Demand Fitness Videos on our Facebook Page (Franklin Health and Fitness) and our website at  franklinhealthandfitness.com/blog. 

We have also secured a partnership with Les Mills international to allow you to stream close to 100 different workouts and breathing exercises directly to your home. To stream, go to watch.lesmillsondemand.com/at-home-workouts/season:1 

We hope that you will keep your membership active during this virtual period, if possible. Upon reopening, we will be able to credit your account for time lost. As a small business, we will continue to incur significant costs for utilities, payroll, taxes, and all but a tiny sliver of our normal operating costs. Active memberships help ensure our ability to reopen when these mandated closures are lifted. 

During this brick-and-mortar closure, we intend to take care of all staff to the best of our ability. In full transparency, we have asked some staff to seek unemployment benefits to ensure that they will be able to receive a paycheck while we are unable to conduct business. We care deeply about our staff and intend to reinstate employment as soon as possible. Every dollar that comes in from membership will help minimize the financial impact on our employees. 

That said, everyone is experiencing hardship right now. If you need to freeze your account, you can do so for 90 days without a freeze fee. To update your account, please send us an email at membership@franklinhealthandfitness.comPlease do not send your request through social media. We do not have the ability to access your accounts this way. Requests to freeze membership will be handled by our General Manager via email. Please include the following information in your email: Name, Address, Keycard Barcode. 

As you all know, an event like this is unprecedented. We assure you we are doing our best to serve our community and team. Franklin Health and Fitness has a 32 year history of doing the right thing and we will continue to operate in that manner. We’re in this together, and we’ll get through this together. Thank you for your patience as we navigate moving forward with evolving information and nationwide changes. Stay well, and we look forward to seeing you again soon.

Thank You,

Franklin Health and Fitness 


 

 

March 17, 2020

Dear Franklin Health and Fitness Family Members ~

As announced yesterday, Franklin Health and Fitness has made the difficult decision to temporarily close due to the continued risk surrounding COVID-19. We are hopeful that we will be able to re-open on the proposed date of March 30th.

With the closure, our employees will not be at work which means we will not be available to answer questions until we re-open and have our team members back at capacity. Our current plan for our memberships that are billed monthly is to assess the number of days we are closed at the end of the month and then issue a credit for any active account. Any personal or small group training sessions scheduled and/or billed in the next two weeks will be available to use and schedule once we re-open. Questions/concerns about memberships will be addressed upon the return to work of our team members. 

At this time, we are not accepting any changes to memberships, including modifications, cancellations, freezes, ect. Request for changes will be accepted once the club re-opens. You will need to send your request at that time. 

We know this is an unsettling time for our Members and for us as a business. We are doing our best under these unique circumstances. We appreciate your continued membership and look forward to welcoming you back to Franklin Health and Fitness sooner than later.

In the meantime, stay active and healthy, use this time to connect with loved ones, enjoy life and most of all, do your part to end this virus. 

Thank you for your patience. We are honored to be your gym and we thank you for your continued support of our locally owned health club,

Franklin Health and Fitness


March 16, 2020

Attention Members: 

Due to the continued risk surrounding COVID-19 and the current CDC recommendations,  Franklin Health and Fitness has made the difficult decision to temporarily close effective immediately, March 16-March 30, 2020. This temporary closure includes all Group X classes, aquatic classes, in-club personal training, massage and 24/7 gym access. 

As health and fitness professionals, we have a responsibility to do what’s right and help protect our Members, our guests, our staff and our community. Although we believe that exercise and good nutrition offers the best protection against this virus (and many other illnesses), we are taking this strong measure to err on the side of caution. 

In the past couple weeks, we have learned that social distancing has a significant impact on reducing the spread of the coronavirus. With that in mind, we have a real window of opportunity to be a part of a worldwide initiative to help reduce the spread of the virus and give our community and our country a better outcome. 

We have an incredible team of trainers who have made it their life work to help others achieve their health and fitness goals. To continue their work and to support our team’s ability to work remotely, we are actively working on ideas to bring fitness to you at home and outside. Please reach out to your trainer to discuss virtual classes, in-home training and outdoor class sessions. 

As a gym, we have a history of supporting one another during tough situations. Let’s continue to help and support each other in the weeks and months ahead. Your patience, flexibility and patronage during this complex time is greatly appreciated. It is our strong intention to resume all normal operations as soon as possible. As things evolve, we will keep you updated through social media, email communications and our website.

We look forward to seeing all of you again soon. In the meantime, please be well. Take all precautions for yourself and your families and know that we are here for you no matter the situation. We are a FHF family and we will remain vigilant together. 

Respectfully, 

Franklin Health and Fitness 

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