General

How do I update my personal information, billing, and/or make payments?

You may update personal and/or billing information by downloading the app. Find the links to download the app here – https://franklinhealthandfitness.com/franklin-health-fitness-app/

How much is the guest fee?

The daily guest fee is $15.00 (good for the entire day).

The guest fee, when accompanied by a Member, is only $10.00.

For kids ages: 3 – 15 guest fees are only $5

Kids ages: 2 and younger are FREE

How old do you need to be to have a membership?

To purchase an individual membership, you must be at least 16 years of age.

How old do you have to be to work out or be in the Fitness Area?

A child, age 12-15, is eligible to be added to a guardian’s membership, however, must be accompanied by a parent or guardian at all times.  Members 16 years of age or older may work out on their own. 

I lost my barcode tag, how do I get another one?

Your barcode is in the app. To find the links to download the app are here –

Franklin Health & Fitness App

Also, the Service Desk staff can issue you a new barcode free of charge.

What should I do if a piece of equipment is broken or an area of the gym is dirty?

A top priority is keeping our gyms as clean and functional as possible. Please visit the Service desk and report your concern so that it may be addressed. You may also report any concerns by contacting the club by phone or email.

What is the length/temperature and chemistry of the Swimming Pool?

LENGTH:  25 yards 

TEMPERATURE:  Average range 83-87 degrees Fahrenheit 

CHEMISTRY: Saltwater Chlorination – a process that uses dissolved salt as a store for the chlorination system.  The chlorine generator uses electrolysis in the presence of dissolved salt to produce hypoclorous acid and sodium hypochlorite, which are sanitizing agents commonly used in swimming pools.  As such, a salt water pool is not actually chlorine-free; it simply utilizes a chlorine generator instead of a direct addition of chlorine.  Our system produces chlorine in a green, ecologically sound way.

Can I workout without a shirt on or in flipflops?

No.  You must always wear a shirt in the fitness areas with close toed shoes at all times.  

Can I bring a guest with me after staffed hours?

24/7 access for active members ONLY 

 Members are prohibited from allowing unauthorized guests to enter.  Members who violate this rule and allow unauthorized guests to enter after hours will be fined as follows:   

1st Violation; $50 fine 

2nd Violation: $100 fine and membership revoked. 

The Club will contact law enforcement and prosecute unauthorized guests with trespassing!  

If I have a question about an exercise machine or working out a certain muscle group, who should I ask?

Any of our staff members are happy to help you answer any questions you may have. 

Membership

What is ABC Financial?

ABC Financial is the billing company for all locations.

Can I purchase a membership online?

Yes. Click here to view the different membership options and conveniently join online:

https://franklinhealthandfitness.com/#memberships

How do I schedule my New Member Orientation?

Call the club, visit the Service Desk, or schedule it directly from the app.

Franklin Health & Fitness App

What are the contract regulations?

Please read your agreement – this outlines the fees, rules and regulations of your membership. You can view your agreement on the app. Download the app here – https://franklinhealthandfitness.com/franklin-health-fitness-app/

What happens once my initial agreement expires?

If you choose a membership option with a term agreement, once that agreement expires, your membership and payments will continue on a month-to-month basis.

What is the Annual Fee and how much is it?

The annual fee is $39.99/year and is billed 60 days after a new member enrolls and on the same date each year after that. The fee is used to make facility improvements.

How do I cancel my membership?

To submit a freeze request, click here –

Freeze or Cancel

Can I freeze my membership?

Upon submission of verification to the Club, any member may convert to inactive status.  

(a)The minimum period for inactive status is one month if paying an inactive membership fee of $5 every two weeks (or $10 per month if on monthly billing) through automatic billing.  

(b) Alternatively, a member may convert to inactive status if your primary residence is more than 30 miles from the clubs (part-time resident) or for medical leave upon paying a onetime inactive status payment of $25.   

The maximum period for the one-time fee inactive status is 12 months. Verification required. 

Can I add a dependent to my membership?

Yes if the dependent is 18 or younger and the parent/guardian is a premium member. The cost is $8 bi-weekly added to the draft. 

Personal Training

Can I bring my own personal trainer to the gym?

No.  For your own safety, we provide trainers who are certified and allowed to work in our gyms. Our own Certified Personal Trainers would be happy to help you with any of your needs. 

What exactly do personal trainers do?

Trainers can help you assess your current fitness and health levels and develop a personalized plan to meet your needs and goals. Having a trainer helps people stay motivated, have clear goals and checkpoints, and make sure they are exercising properly to meet their personal goals. 

How do I know what trainer is right for me?

We have many trainers with different backgrounds, specializations, and expertise to fit the specific needs of members. Our General Managers are more than happy to help you find a trainer that is right for you. 

How do I schedule my Personal Training sessions?

Once you have chosen a trainer to work with, they will meet with you and set up a schedule that is best for you. You may also visit any of our locations and ask to speak with a membership counselor or personal trainer to meet for an initial consultation.

How do I cancel a Personal Training appointment?

To cancel or change an appointment time, please contact your trainer or your club 24 hours in advance, or as soon as possible. 

Group X Classes

Do I have to be a Silver Sneakers member to attend the Silver Sneakers classes?

Silver Sneakers classes are available to anyone who wishes to attend. 

How old do I have to be to take a Group X class?

A child, age 12-15, may attend Group X classes accompanied by a parent or guardian. To work out alone, a member must be 16 years of age or older. 

Do I have to pre-register for Group Fitness Classes?

It is recommended as some class space is limited. Download the app to register for a class. Find the app download information here – https://franklinhealthandfitness.com/franklin-health-fitness-app/

Does my Membership include Group X classes?

If you have a Premium Membership, yes!  If not, you can upgrade to a Premium membership at the club.